Dive into 2025 with Raj Nair, Chairman at Avalon Consulting, as he delves into the global complexities of the year ahead. In his 18th annual paper, Raj draws a vivid parallel between the turbulent Drake Passage and the unpredictable global landscape of 2025.

Titled “2025: The Drake Shake or Drake Lake,” this examines the interplay between economic uncertainty and geopolitical shifts, from the resurgence of Trumponomics to the enduring technological race with China. Raj highlights key themes like the evolving energy landscape, AI’s groundbreaking potential, and the challenges facing emerging markets.

With insights that challenge conventional wisdom, Raj explores the counterforces that might stabilize a volatile global economy and the transformative potential of AI, including the advent of Liquid Neural Networks and Agentic AI.

Join Raj Nair on this intellectual journey to better understand the forces shaping our world and uncover actionable insights for navigating the dynamic landscape of 2025.

This case study highlights how Avalon conducted detailed process review and utilized it for transforming critical processes of an ICT service provider

The Client is a publicly traded tech service provider in the middle east offering ICT services but faced difficulty in prioritizing high impact processes from a portfolio of over 50, leading to resource misallocation and missed opportunities. Also Complex workflow structure led to process delays, along with lack of adherence to process guidelines and lack of visibility into progress monitoring.

Avalon stepped in to deploy its proprietary Process Criticality Assessment Framework to tackle process prioritization. Avalon further assessed process performance using Avalon’s process health index framework and standard KPI methodology. This was followed by organizational process and guideline defination and documentation completing Avalon’s end-to-end Business Process Management tailored to client’s needs.

The impact of these interventions led to:

• Direct cost saving of ~$9 million over time efficiency and ~$14 million through invoicing processes
• 46 full time employees were freed through coninous monitoring of 12 critical processes
• 80+ major implementation corrections innovating 20+ new processes in two years

This case study highlights how Avalon helped drive growth-oriented restructuring in a leading technology enabled car service platform client.

The Client faced severe financial issues faced issues leading to shrinking primary revenue streams, poor cash flow, extensive debt outstanding, operational halt across multiple verticals, lack of structures and protocols and low employee and investor morale which led to recent acquisition of the firm by leading auto component maker.

Avalon stepped into the management team of the client organization and taking control of all aspects of the business and prepared a detailed business plan for the next 12 months. Avalon initiated drastic changes in the payment processes, organization structures and reporting procedures. Avalon took part in contract execution conversations, debt write-off negotiations and debt settlement processes. Avalon analysed and structured cash flows, initiated operational improvement, diagnosed customer experience and reviving crucial business lines.

The impact of these interventions led to:

• Restored confidence of early investors providing a 4x rise in firm valuations
• Operational revenue increased by 5x from the time of acquisition with EBITDA improvement of over 80%
• Converting the client to EBIDTA positive and on the path to a 4x revenue growth in the current FY