This case study highlights how Avalon conducted detailed process review and utilized it for transforming critical processes of an ICT service provider

The Client is a publicly traded tech service provider in the middle east offering ICT services but faced difficulty in prioritizing high impact processes from a portfolio of over 50, leading to resource misallocation and missed opportunities. Also Complex workflow structure led to process delays, along with lack of adherence to process guidelines and lack of visibility into progress monitoring.

Avalon stepped in to deploy its proprietary Process Criticality Assessment Framework to tackle process prioritization. Avalon further assessed process performance using Avalon’s process health index framework and standard KPI methodology. This was followed by organizational process and guideline defination and documentation completing Avalon’s end-to-end Business Process Management tailored to client’s needs.

The impact of these interventions led to:

• Direct cost saving of ~$9 million over time efficiency and ~$14 million through invoicing processes
• 46 full time employees were freed through coninous monitoring of 12 critical processes
• 80+ major implementation corrections innovating 20+ new processes in two years

This case study highlights how Avalon helped drive growth-oriented restructuring in a leading technology enabled car service platform client.

The Client faced severe financial issues faced issues leading to shrinking primary revenue streams, poor cash flow, extensive debt outstanding, operational halt across multiple verticals, lack of structures and protocols and low employee and investor morale which led to recent acquisition of the firm by leading auto component maker.

Avalon stepped into the management team of the client organization and taking control of all aspects of the business and prepared a detailed business plan for the next 12 months. Avalon initiated drastic changes in the payment processes, organization structures and reporting procedures. Avalon took part in contract execution conversations, debt write-off negotiations and debt settlement processes. Avalon analysed and structured cash flows, initiated operational improvement, diagnosed customer experience and reviving crucial business lines.

The impact of these interventions led to:

• Restored confidence of early investors providing a 4x rise in firm valuations
• Operational revenue increased by 5x from the time of acquisition with EBITDA improvement of over 80%
• Converting the client to EBIDTA positive and on the path to a 4x revenue growth in the current FY

This case study highlights how Avalon helped drive digital transformation in a leading chemicals manufacturing client.

Avalon drove strategic digital transformation of a leading synthetic rubber and latex manufacturer. The company planned to double its capacity and recognized the need for digital solutions to improve operational efficiency. The approach included conducting a diagnostic to assess digital maturity, creating a digitization roadmap focused on ROI, and driving the execution of solutions with the appropriate technology partners.

The impact of these interventions led to:

• Enhanced sales team efficiency through a 360-degree real-time view of customer profiles.
• Improved customer experience with reduced lead times for samples, complaints, and real-time updates.
• Streamlined knowledge management, including data capture for projects, field reports, and customer queries.
• Improved execution of the innovation funnel using a cost-effective solution within the existing CRM tool.

This case study sheds light on how Avalon helped a leading auto component manufacturer reduce primary logistics costs through a comprehensive intervention.

By conducting interviews, pareto analysis, competitor benchmarking, and obtaining quotes from digital logistics vendors and multimodal logistics providers, Avalon identified cost-inefficient routes and explored alternatives such as rail freight transport and domesticated shipping containers.

The intervention addressed challenges including rising fuel costs, shortage of manpower, wastage from empty return trips, fragile cargo handling costs, and low truck utilization. This resulted in significant cost savings of 21% on short haul dispatches and up to 30% on long haul routes, with potential cost savings of 15% by using 40 ft. containerized road transport.

The article sheds light on how Avalon worked closely with a set of internal stakeholders across different hierarchies to design and implement a Customer Classification network for a client in the Middle East.

A leading Indian auto components manufacturer faced challenges due to changes in the regulatory environment and imminent threat from electric vehicles. The client intended to mitigate these challenges and explore diversification opportunities.

Avalon helped to identify and prioritize new business opportunities for diversification, assess the most relevant option and determine the most viable entry strategy.

The engagement led to ~18x growth in absolute EBITDA and ~10 percent points improvement in EBITDA margin. A ~13x growth in absolute PBT and 2.5 percent points improvement in PBT margin was also achieved after our intervention.

Our client had the need to build an intelligent sales analytics dashboard to monitor the sales pipeline and make appropriate decisions to ensure that the aggressive Sales targets are met. Through Avalon’s interventions we were able to enhance visibility of key focus areas which translated in a 10% increase in bookings and 12% increase in win ratio for our client.

Our client, one of Europe’s largest development banks was assessing a commitment to a Green Fund promoted by an India-based private equity firm. There was also a need to evaluate the robustness of the Green Fund’s proposition and strategy. With Avalon’s intervention, the Client was able to gain a deep insight into the relative attractiveness of four Green Sectors and the real opportunity available to deploy an opex-led business model. Avalon also evaluated the investment rationale for the four platform companies that the Green Fund had already invested in. Based on the diligence exercise, the client has invested about EUR 114 million in the Green Fund.

Our chairman Raj Nair shares his exhaustive and impactful insights on how the oil market will evolve in light of global production trends, geopolitical equations and the pandemic. The paper meticulously connects the dots between global macro events and presents a credible look into what the future could bring for this market. With so much uncertainty around global macroeconomics; we believe this view could be a powerful tool for you ,the reader, to map the impact on downstream macro variables.

Our client, an international supplier of nutritional ingredients, was looking at increasing revenue from the existing portfolio as well as diversifying into new more exciting products. With Avalon’s intervention, the client was able to review an extensive range of 11000 + products , shortlist relevant ones and size the opportunity pegged to each. We were also able to zero in on the relevant customers and products associated with each. A powerful visualization tool will enable the client to dissect the database as and when required, on an ongoing basis – thus adding immense long-term value the client.

Our client, a high-growth privately held services provider was preparing for IPO and looking to streamline its corporate governance, enterprise risk and regulatory compliance related activities before going public. Avalon consulting’s expertise and advisory not only helped client prepare for a successful listing but also increased its independently assessed governance and compliance maturity rating by up to 70%.

A large Technology Services organization wanted to improve the way it was managing its sales cycle. Avalon Consulting’s interventions around better #accountability, digitalization of key elements in the cycle and greater visibility in the process have helped transform the organization’s sales journey, delivering significant impact at scale.